Read the Critical Thinking Activity on p. 111 (uploaded) of the text book. Select a health care entity to focus on, this could be a clinic or hospital of your choosing. Apply the critical thinking activity discussion to your selected health care entity and answer the following questions:
1.As a customer/patient in health care, are you loyal to any organization? If so, how many bad experiences will it take to overcome your loyalty?
2.Explain the role of the customer in a total quality setting in a health care entity? Identify all customer types. What type of training should occur to address all customer types to ensure satisfaction and loyalty?
3.Perform an internet search on Quint Studer and his role in healthcare. Provide an overview of Studer’s accomplishments in healthcare. If you were CEO of small hospital, how would you apply Studer’s work?
1200 word count for assignment
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