Please review the following scenario and answer the questions that follow. You are the Human Resources General Manager at Australian Hardware. You have recently planned the implementation of integrated performance management processes. You will now need to plan and deliver manager training to assist managers to implement performance management. Your training will need to be consistent with any processes you developed in Assessment Task 1 as well as being consistent with Australian Hardware policies and procedures. For example, if you outlined a process of biannual performance review in Assessment Task 1, your training session should not present information that is contradictory to the biannual review process. Manager training is to be implemented nation-wide. As a first step, you will plan and deliver pilot manager training to the Wollongong managers. The learners include:
● mangers aged 25–50 years
● managers who like to observe others before doing
● managers who have requested lots of activities. You will then need to support managers to performance manage employees in accordance with organisational policies and procedures. Finally, you will need to continually evaluate the effectiveness of processes against objectives for performance management.
1. Use the ‘Learning and development session plan’ template provided on Moodle in Appendix B to plan training for Wollongong managers. Remember to plan objectives for the training and to monitor success against objectives (plan to conduct some form of test or evaluation of the training). Remember to plan strategies for winning the support of managers for implementing processes. You will plan a 20–30 minute session that: a. briefly outlines the main features of the performance management process, such as: Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North i. regular monitoring of performance
ii. identification of performance gaps
iii. providing feedback iv. managing talent
b. focuses on one of these four aspects of the process and give examples, introduce tools, or demonstrate skills
c. addresses storage of performance management documentation in accordance with recordkeeping policy
d. Allows adequate time for managers to practice and to provide feedback. 2. Deliver training through role play, making sure to:
a. outline the main features of the performance management process (as listed in the previous step)
b. meet the needs of your learners
c. be consistent with processes you outlined in Assessment Task 1 and with the Australian Hardware policies and procedures
d. use a range of facilitation methods to cater for differences in learning style Part B Please review the following scenario and answer the questions that follow. A manager contacts HR with the following enquiry: Hi One of my sales staff is consistently late, displays poor attitude and has performed below agreed level on his last two performance appraisals. The employee does not agree with the rating I have given him, however. I have tried clarifying targets and coaching. Nothing seems to work. Maybe I’m just not delivering feedback in the right way. It’s hard not to be frustrated and I do get angry sometimes. Actually, I feel let down and hurt because I have tried to develop the potential I once saw in this employee. This terrible situation is now affecting team morale. What should I do next? I think I might need to let the employee go. Audrey Wu Housewares Manager, Wollongong 1. Write an email to Audrey Wu, Wollongong’s Housewares Manager to:
a. outline positive approaches in giving feedback and coaching.
c. outline a process for dispute resolution
d. outline the process for terminating the employee in case intervention is unsuccessful e. outline the process for recordkeeping to ensure adherence to policies and legislative requirements. Ensure you refer to any relevant policies and legislation, including specific reference to anti-discrimination, privacy and industrial relations legislation. Part C 1. Prepare a 1 page written reflection in which you: a. self- evaluate your own performance