Creating a customer care call center.
You (the Modda Customer Portal/MCP project manager) and the MCP project team have just completed the MCP and CRM project. The senior executives were pleased with the outcome. The CIO now has tasked with a new follow up project. You should assess options for creating a customer care call center for Modda. You need to prepare a 1-2 page report for the CIO. In your report answer the following: • What are the factors that must be considered when Modda selects in-house vs outsourced IT solution? （list all positive or negative for in-house and outsourced）(each factors use one paragraph) (around 6 factors) (focus on this project more) • Identify the key decision drivers? (less than 5) (focus on this company) • Identify potential solution vendors and their products for Modda. (do search, and 3 vendors) Note: You may perform on-line search for potential white papers that discuss these issues and reviews potential solutions.