You are the customer service and operations support team leader for nature care products an australian company based in Melbourne , the company commenced business in 1996 and manufactures , eco friendly , high quality beauty skin care products the business was established to cater for a growing demand for skin products that contain eco friendly and natural ingredients , there is also an emphasis eco friendly packaging the company sells its products in health food shops across the company , as well as on line through its own website the company targets customers that want high quality ,eco friendly products, Market Research
had identified that around 70% of customers are professional women aged 25_55 strategic objectives are to increase market share by 10% and to expand the existing products range of attract more customers at a recent board meeting the 2 company skateholders and the CEO discussed options for expanding the business , the intention is to estabish a chain of retail outlets in central sydney brisbane and melbourne as part of the expansion plannung process the ceo has asked each department to review risks in relation to their are of operation your role as a customer service and operatios support team leader at nature care products are: supervise and support customer service and operations support team deal directly with customers/suppliers via phone and email play an active part in process design. improvement and implementation recruitement of staff investigate and respond to cusomer complaints communicate and co-ordinate with internal departments and senior managers provide administration support prepare reports for weekly operations meetings Currently you are responsibe for 3 teams customer service reprensentitives and accounts offier and the administration officer at the customer service and operations support team leader you have been asked to identify RISKS associated with the establishing retail outlets especially in relation to your work area of customer service and operations as defined in the role statement above task : 1 youare to develop a risk manangement plan for the operations proposed expansion 2 conduct SWOT analysis on the proposed expansion 3 you are to identify 5 potential risk areas that could arise with the proposed expansion 4 conduct an analysis of the potential riks and strategies that you plan to use to control these risks 5 prepare a potential impact and likelihood summary on each of the potential risks(including using an impact/ likelihood Graph for each risk) 6 provide a risk priority statement ( place in order the 5 risks eg number 1 being the most important tobe adressed and why etc. 7 identify who you need to consult in the organisation to the determine the process for each risk identified 8 provided a risk management plan-summarise your proposed process to addressing each risk identified.explain the prose as well as a timeline to adress each identified risk 9 please explain the documentation that is needed in the process and the importance of required documentation 10 summarise how you are going to implement the risk management plan 11 explain how you will monitor the implementation of the risk management plan 12 explain how will evaluate the success of the rissk management plan.