At the meeting you, you will discuss and confirm the customer service strategy with the General Manager (your assessor). At the meeting, you will be required to:
Explain the importance of customer service, as well as legislation and regulations key to customer service
Explain each of the strategies and actions in the new customer service strategy
Explain how strategies and actions will assist in achieving the key customer service principles, as well as
strategic mission, vision and objectives.
Explain how your plans achieve the quality, time and cost specifications that the company has agreed to
uphold for customers