Learning Outcomes
• Examine the role of best practice and its relationship to organisational competitiveness and develop an effective plan for benchmarking best practice which can practically be applied to an organisation.
• Evaluate organisational performance against best practice benchmarks and apply these benchmarks to establish organisational improvements.
• Critically analyse the role of qualitative and quantitative tools which support the improvement of key processes in an organisation.
• Critically evaluate organisational culture, team structures and the effective management of human resources and how these can contribute to the achievement of organisational best practices.