Problems and opportunities statement (page 22) .
1 List the CSFs that were previously identified (in the CSF section) in column 1. Then, in column 2, state your assessment of your organisation’s performance in those areas vis-a-vis the main competitors. 
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2 Refer to the matrix summary of opportunities previously prepared. Then, by drawing on the organisation’s corresponding strengths identified in the internal capabilities review, list those opportunities that could be readily exploited