TASKS
The management of one of the IRs is interested in conducting a research study amongst gaming visitors to identify the dimensions of service quality and examining the interrelationships among behavioral intentions, customer satisfaction, perceived value, corporate image and service quality in the gaming industry that will enable them to make a marketing decision for improvements.
Provide justifications on adopting either a qualitative or quantitative research to understand consumer needs by comparing and contrasting the applications and limitations of both approaches. Your answer should include examples of business situations of both qualitative and quantitative approach. (~1000 words)
Given the benefits of both qualitative and quantitative approaches, management has tasked you to design a 2-stage research study to examine how consumers go about evaluating products by: 1) A Focus Group Study and 2) A Questionnaire Survey. The results obtained will be submitted as a report to uncover the factors that will improve service quality provided by the IR.
- 1) Focus Group Study – As a facilitator of the focus group, explain how you would go about planning and conducting the focus group. The factors identified during the focus group will be used to develop the questionnaire for the next phase. Youare expected to provide a maximum of ten themes from the focus group discussion. (~800 words)
- 2) Questionnaire Survey – In the second stage, propose how you would go about selecting respondents for your study to provide a debate on the benefits of using probability and non-probability sampling. (~800 words)
The IR operates an online site and customers are free to browse for latest product availability and reservation bookings but will be required to register to receive updates. New members of the IR are given privileges when they sign up for annual memberships. Provide suggestions as to how the company could make use of this information. Your answer should include limitations for using this information for decision making. (~400words)
Learning Outcomes Assessed:
Develop and design research to address a given business scenario
Compare the advantages and disadvantages of qualitative and quantitative research techniques
Explain the differences between probability and non-probability sampling