The objective of this discussion is to develop an understanding of the role sociotechnical systems play in an organization’s ability to respond to existing and emerging technological, organizational, and environmental issues.
Prior to starting the discussion, carefully read the case study “Nothing Special on the Ground: A Night at the Airport”, – will be uploaded separately
analyze the problem and develop solutions (and determining how the solutions can be implemented and assessed).
Remember not to jump to assumptions about the solutions before you’ve properly analyzed the case. Case studies, by their nature, provide you with incomplete information. Be sure to be explicit about any assumptions you are making. The steps in the Decision Making Framework should help you see what you need to explore.
I. Context
II. Identification of relevant problems
III. Identification of Options or Alternatives
IV. Decision Recommendations
V. Implementation Tactics
VI. Assessment Criteria for Success or Failure
Decision-Making Framework
I. Context:
Briefly describe the organization.
II. Identification of relevant problems:
What are the problems and why are they important. Be sure to relate this to the case but go beyond the basic statements in the case (show your analysis of those statements).
III. Identification of Options or Alternatives:
Suggest a range of potentially feasible options that are relevant to the problems you described in the previous part. These options should be appropriate to the organization and the problem and there should be multiple options described (with the expectation that you will not select all of them for the next part).
IV. Decision Recommendations:
Select an option or combination of options from the previous part to address the problem. Provide a rationale for your selection.
V. Implementation Tactics:
Briefly describe the action steps involved in the solution you recommend.
VI. Assessment Criteria for Success or Failure:
Provide criteria that can be used to assess the success or failure of the solution once it is in use.
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