Part 1
- A hospital has $25 million in gross revenues and $12 million in net patient revenues. What is the average deduction percentage for that period?
- The same hospital has $40 million in current assets and $30 million in current liabilities. During a 30-day month, it incurred total operating expenses of $10 million. How many days of working capital did it maintain this period?
- Using the income statement and balance sheet examples provided in the chapter, calculate the return on capital in 2013.
Part 2
- In which three categories can process reengineering improve performance?
- Define and describe the key shapes used in process flowcharting.
- What is the difference between a Pareto chart and a control chart? When should each be used?
- What are the major phases in the process improvement methodology?
- What are the major types of customer or patient service-level issues that exist in health care?
- When should hospitals benchmark against non-health-care organizations? Under which circumstances?