To help public managers negotiate appropriate terms of their accountability with legislators and the wider public, it is useful for managers to have a basic framework in mind for understanding and guiding efforts to improve the accountability systems under which they labor. That analytic framework might also serve as a guide to the construction of the legitimacy and support perspective on their public value scorecard. What is the legitimacy and support perspective for Minnesota’s Department of Revenue? Discuss what you think works for the Minnesota Department of Revenue and what you think is missing from their approach. Use the Legitimacy and Support Perspective form in this module for reference.
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