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the creation of a communication framework and training plan

As businesses incorporate more and more technology into daily operations, information technology (IT) professionals are tasked with not only solving technology problems and providing excellent technical services, but communicating effectively to a wide variety of audiences. The purpose of communication is to perpetuate brilliant ideas, bring change, and solve problems in any discipline, but within the realm of IT, it takes on a particular twist. Your final project for this course concerns critiquing and adapting existing technical communications to ensure necessary information is successfully delivered to target audiences, while developing a framework from which IT professionals can approach technical communications to a variety of audiences.
 
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