Question 1 John, the supervisor, flings open the door of the meeting room and throws his mobile phone down on the desk. He proceeds to throw himself onto the chair and through clenched teeth, he starts to yell at one of the employees. John may be totally unaware of the emotional and behavioral impact he has caused with the outburst, but within minutes, the atmosphere wit

Question 1

John, the supervisor, flings open the door of the meeting room and throws his mobile phone down on the desk. He proceeds to throw himself onto the chair and through clenched teeth, he starts to yell at one of the employees. John may be totally unaware of the emotional and behavioral impact he has caused with the outburst, but within minutes, the atmosphere within the meeting room has changed and people are in a state of emotional turmoil.

1. List and describe TWO (2) social-emotional competencies that John is lacking.
2. Think about a time when you have experienced a similar situation as described in the case scenario above when someone else’s behavior has had a profound impact on you. Describe the impact of the person on you.
3. Taking time out to reflect on your past experiences is one of the key concepts of self-awareness as it provides greater insight into your action. Based on your answer to question 1b, identify THREE (3) key lessons that you have learned about yourself.
4. Complete the SEL questionnaire attached within this assignment and report the results in the table provided. With reference to the completed questionnaire, describe ONE (1) competency which is your strength and ONE (1) competency which is your weakness. Provide ONE (1) personal example each to illustrate your strength and weakness. Develop ONE (1) strategy and illustrate how you could improve on your weakness.

Question 2

Watch the video, titled “Ah Ma” by MSF on YouTube and answer the following questions. The video is about a family that is strained by tensions regarding care and financial decisions for their father, who has impaired mental capacity.

Link to video:

• https://www.youtube.com/watch?v=c3PlXAEj9q0&t=23s  (with Chinese subtitles)
• https://www.youtube.com/watch?v=kb7apLXkEAk (with English subtitles)
• https://www.youtube.com/watch?v=8grx6-fJxgs&t=35s (with Malay subtitles)

With reference to the video, list the feelings that the sibling and the mother may be experiencing. Identify TWO (2) physiological signs that the sister is likely to experience based on the feelings you have identified.

1. Explain what are “communication roadblocks” and identify TWO (2) examples from the video.
2. Discuss with supporting references, what is the “bystander effect”. Give TWO (2) examples of how- bystanders can be effective mediators to such situations.
3. Explain the following THREE (3) skills. Describe and demonstrate how they can be useful in managing conflicts when applied to the video scenario.

• Active listening
• Accommodating versus Avoiding
• Empathy