Read “Employee First, Customer Second: Vineet Nayar Transforms HCL Technologies” at the end of Chapter 5 of your textbook.
Read at least two scholarly articles that address effective organizational leadership generally, or at HCL Technologies specifically.
Write a paper of approximately 750 words that answers the following questions:
In what ways was Vineet Nayar effective and ineffective in implementing change at HCL Technologies?
Write a brief performance appraisal of Nayar, explaining each of the following core tasks, and provide an example to support your evaluation:
Developing and communicating purpose
Establishing performance goals
Facilitating upward communication
Strengthening the emotional bond between employees and the organization
Developing future leaders
Do you think Nayar deserves all or most of the credit for how well or how poorly the organizational change turned out? Why or why not?
Besides Nayar, what other individuals or groups in the case were instrumental in the success or failure of the change? Describe how they contributed to or resisted the change effort.
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