This assignment is about answering the following two questions that’s related to process design (chapter 4) by reading the case study (page 309 in the textbook) and by watching a video.
Slides will be attached
First Question:
From the video and case description in page 309, draw a flowchart and service blueprint for the process.
Link of the video:
Page 309 will be attached
Second Question:
Analyze the process to determine how this process could be improved.
Instructions:
a. Writing the answers in your own words (no plagiarism).
b. Write in detail and explain your answer clearly.
c. Writing guidelines: Paper size: A4, Line Spacing:1.15, Margins: 1†(inch) or 3 cm all sides, Font: Times New Roman, Font Size: 12 for text and 14 for heading; and overall good presentation
d. Write two to three page.
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