co-workers will have similar cultural views about what is important and appropriate.

(Chapter 1) Cultures are like icebergs because the most significant portion of each is hidden from view.

(Chapter 1) The typical foreign-born resident in the U.S. is a recent immigrant with a tenth-grade education.

(Chapter 1) If there was actually a community called “Global Village” inhabited by 100 people, more than half of the population would be Asians.

(Chapter 1) In today’s world, it is safe to assume that one’s neighbors and co-workers will have similar cultural views about what is important and appropriate.

(Chapter 2) Culture exists solely in people’s minds.

(Chapter 2) According to Lustig and Koester, the term culture can be used to refer to couples and small groups as well as to large groups of people.

(Chapter 2) The terms culture and nation are equivalent terms.

(Chapter 3) The garden salad metaphor of cultural diversity implies that U.S. American cultures are rather static and unchangeable.

(Chapter 3) People from Brazil and Guatemala may also be considered Americans.

(Chapter 3) The term majority culture refers to the amount of economic and political power held by the largest cultural group.

(Chapter 4) A culture’s values do not necessarily describe its actual behaviors and characteristics.

(Chapter 4) The cultural pattern of self-orientation is found in only those cultures that value independence and individuality.

(Chapter 4) According to Kluckhohn and Strodtbeck, a culture’s orientation to the importance and value of activity can range from passive acceptance of the world to direct intervention.

(Chapter 5) In high-context cultures, messages tend to be direct and explicit.

(Chapter 5) The GLOBE research program builds on the work of Hofstede and on that of Kluckhohn and Strodtbeck.

(Chapter 5) Hofstede’s time-orientation dimension refers to one’s point of reference about life and work.

(Chapter 6) During the cultural identity search stage, one’s cultural characteristics are taken for granted.

(Chapter 6) Prejudiced thinking is dependent upon stereotypes and is fairly common.

(Chapter 6) The knowledge function of prejudices helps people to maintain their sense of self-esteem.

(Chapter 7) For the most part, first languages are learned unconsciously and without awareness.

(Chapter 7) Intercultural competence requires knowledge, motivation, and actions that recognize the critical role verbal codes play in human interaction.

(Chapter 7) Verbal codes include both oral and non-oral language.

(Chapter 8) Past-oriented cultures place a primary emphasis on tradition and respect the wisdom of older generations.

(Chapter 8) Display rules for showing grief or anger are universal and the same for each culture.

(Chapter 8) Affect displays may be unconscious and unintentional, such as a startled look of surprise, eyes that are glazed over from boredom or dilated pupils due to pleasure or interest.

(Chapter 9) The preferred organizational pattern in U.S. English is linear.

(Chapter 9) The analogical style seeks to persuade by providing a story or parable that contains a lesson to be learned.

(Chapter 9) English is a listener-responsible language.

(Chapter 10) Uncertainty reduction strategies do not come into play in relationships that are moving from an acquaintance to friendship.

(Chapter 10) Intercultural communication is often characterized by an increased tendency to misinterpret nonverbal control and status cues.

(Chapter 10) The similarity-attraction hypothesis suggests that we like people who are less similar to ourselves but that we find more attractive than ourselves.

(Chapter 10) The degree of “personalness” about oneself that is revealed in self-disclosure is called the depth of the self-disclosing information.

(Chapter 11) Idiomatic language in the health care context can create misunderstanding.

(Chapter 11) In the educational context, cultural differences may lead to dissimilarities in the expectations about competent behaviors for students and teachers.

(Chapter 11) In individualistic cultures, employees are likely to be motivated by group support and solidarity with one’s colleagues.

(Chapter 11) Organizations within collectivistic cultures typically empower their negotiators to make decisions without consultation.

(Chapter 12) Integration cannot be achieved unless one wishes to give up his or her original cultural identity.

(Chapter 12) Ethical intercultural communicators take responsibility for learning as much about others as is possible and reasonable.

(Chapter 12) Tourism always benefits the native population.

(Chapter 12) According to Kale, ethical communicators should not try to describe the world as they see it but only as the person they are talking to sees it.