Task
Observation report
The tasks listed in the observation report will provide performance evidence.
Observations should occur over a period of time – to be nominated by the RTO.
Performance can be observed in an actual workplace, in a simulated workplace or as a result of role plays.
RTOs should contextualise the tasks:
• to fit the industry/ organisation/ environment in which assessment will be conducted
• in line, where necessary, with reasonable adjustment practices
• to ensure that suitable performance benchmarks are applied and explained
If performance of particular tasks cannot be observed participants might be asked to explain a procedure or enter into a discussion with the assessor.
In some instances tasks might relate to the production of work products (portfolios/ documents /outcomes). Although it might not be possible for the assessor to observe the total process, the end product of work can provide evidence of performance.
If assessors are not able to directly observe performance due to the complexity of the tasks or to the need for tasks to be repeated or observed over time, evidence collected by a third party might supplement the assessment.
Access and accurately interpret written and verbal information about workplace requirements
Set their own work tasks and prioritise and organise tasks to achieve specific outcomes
Use technology to manage work priorities and commitments (eg digital diary apps).
Identify ways to achieve work-life balance.
Identify and implement ways to manage stress
Choose training/ development opportunities that match personal learning style/s.
Identify networking opportunities and use them to enhance knowledge, skills and work relationships.
Identify and develop new skills.
Create a personal development plan that includes career goals and an action plan.