employed by HSBC. In your report, ensure that you address the following issues:
- Identify the nature and drivers of the change management process, and critically evaluate how issues can be effectively managed through this process. (Refer to a Change Management perspective (NOT Cultural Web or BSC models) to illustrate your answer).
- Propose a model of the new HSBC culture.
- What steps might HSBC management have taken to overcome resistance to change? Evaluate barriers to change and the ways to overcome them with reference to appropriate theoretical models and behaviours.