BSOP 588 Managing QualityWeek 1Discussion 1:Definition of QualityDiscussion 2:Quality in Your OrganizationWeek 2Discussion 1:Quality PhilosophiesDiscussion 2:Quality AwardsWeek 3Measuring Customer Service paperDiscussion 1:Voice of the Customer (VOC)Discussion 2The Kano ModelWeek 4Discussion 1:Quality FocusDiscussion 2:Alignment of Strategy and Quality ManagementMidterm Essay Questions Week 5Case Study Quality in Practice Using the Balanced Scorecard at the UPS Paper 1Case Study Quality in Practice Using the Balanced Scorecard at the UPS Paper 2Discussion 1:Performance MetricsDiscussion 2:Cost of Quality (COS)Week 6Quality Focus Paper (Six Sigma in Hospital)Week 7 Course Project General Electric Quality ManagementCourse Project Hyundai Motor Company Quality ManagementCourse Project Motorola Quality ManagementWeek 8Final Exam
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