– Jorde-Bloom (1994, p. 32) states, The director is the key figure in establishing organisational norms that support or inhibit change.
– Discuss the role of the team leader (Director ) in the change management process. In your response, identify and discuss some organisational norms (e.g. staff communication, sustainability, culture, policies) that need to be promoted to ensure a positive and effective process of change.
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