- What is benchmarking and how do public agencies and programs use it to compare their performance against that of others?
- What are the uses of statistical benchmarking and how is it done?
- What are the pitfalls inherent in interagency or interprogram comparisons and how can they be avoided?
- What is the best way to manage the process of designing and implementing a performance management system? (include ‘who’ should be involved in this process)?
- How can you overcome the resistance that often builds up against such a system and build support for them?
- What are the most frequent problems that plague efforts to implement measurement systems, and how do you avoid or surmount them?